At Ole Ole Flamenco we want you to be delighted every time you shop with us.
Occasionally though, we know you may wish to change your mind. If you need to return an unused item you can do so within 14 days for an exchange or refund as required.
We will refund the monetary value of the items returned to us, at the price you purchased them and the flat shipping return we will deduct from the refund.
Unfortunately, hand embroidery silk Shawl's are final sale no refunds or exchanges.
The goods must be returned in the same condition as received and if possible with all packaging.
Ole Ole Flamenco reserves the rights to refuse a refund or exchange if the goods returned are deemed to have been damaged, worn or tampered with.
This does not affect your statutory rights.
Refunds can only be made to the original card of purchase.
Unfortunately International orders at Ole Ole Flamenco ALL SALES ARE FINAL
FLAT RATE RETURNS FEE
How It Works: Ole Ole Flamenco provides you with USPS ground Return shipping label. Once you receive your emailed Return Label, simply print it out, place it on your box (over the old shipping label), and take the package to your nearest USPS or UPS facility.
Once Ole Ole Flamenco receives your package and we will process your return and you'll receive a refund an amount between $8 or $15 is going to be deducted from your final refund.
Flat Rate Return Shipping cost may vary depending of the box and products.
This means if you get the returned goods back to us there are no additional fees beyond our $8 or $15 rate return shipping label.
Your refund will be issued to the same credit card you used for the original purchase.
You will receive an email confirmation. Please allow up to 2 weeks for the credit to be reflected in your account. Allow up to 2 billing cycles for the credit to appear on your credit card statement.
Need to make a change? At this time, we do not offer product exchanges.
You may return your product within 5 days using our returns option for a credit and re-order your replacement item.
You may cancel your order any time before the order is processed.
Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product is shipped, the Return Policy will apply.
Ole Ole Flamenco may cancel orders for any reason. some common situations in which orders are canceled may include: The item is out of stock and there are no plans of restocking it, pricing errors or credit card payment is declined by the issuing financial institution.