Only valid for US | Flamenco shoes
Exchanges for online orders are processed in three steps:
If the shoe doesn't fit you send it back to us at no cost (Ole Ole Flamenco will provide a return label at no cost).
When we receive the shoes again, please choose another size and we will ship them for FREE.
Note: If the second shoe doesn't fit you (You must pay another shipping fee of $24 which covers the return of that shoe and the shipment of a new one again).
Just let us know what shoe size you’d like when you return your original item. You will receive a confirmation email when we process your return and a shipping confirmation email for the exchange item when they’re on their way.
Unfortunately, item availability is not guaranteed – if the item you want is not in stock, we’ll contact you to let you know.
Sending It Back To Us
Once You Receive Your Shipping Label:
Repackage unworn items exactly how you received them — shoe boxes, bags, tags, and all.
Place everything in your shipping box and tape your new shipping label over the original one.
Take your sealed box to any UPS location or drop-off box.
Note: For sanitary reasons, we are unable to accept items where the garment tag has been cut or removed. Thus Items not in new or unworn condition will be rejected during the sanitary inspection and requiring returns to have original tags and receipt or packing slip.
Merchandise that has been worn, used, altered or damaged will not be accepted.
Unfortunately, we cannot reimburse any expedited shipping fees added to your original order.
Done – We'll Take It from Here!
We'll email you a confirmation once your returned item is received.
We'll start processing your replacement item right away.
We'll email you a new order confirmation and a shipping confirmation.
What happens if I use my shoe and send it for a size change?
The item will not pass the inspection and we can not change it for another shoe size so please do not use the shoe.
What happens if my shoe does not pass the inspection?
We can send the same shoe back to you and we will charge you a Shipping Fee or if you do not want the item we will have to charge you a fee of 50% of the cost of the shoe + the return shipping label cost.
When measuring the shoe wash your hands and place a cloth on the floor so that the shoe does not get dirty.
Also in each shipment, we will send a disposable stocking for single use.
We will charge a restocking fee of $14 and you must return the item in original condition with all tags within the return window of 30 days .
What happens if you try the second shoe and it does not fit?
We can order your size but you have to wait 45 productions days. If you do not want to wait for your shoe to arrive in 45 days. We will charge a restocking fee of $28 and you must return the item in original condition with all tags within the return window of 30 days.
Ole Ole Flamenco reserves the right to deny exchanges for a returned item that does not comply with this policy.
Any other question? Write to firstname.lastname@example.org